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Get online to share your experiences of county health services
2:30pm Friday 27th September 2013 in News
PATIENTS in Worcestershire are being urged to share their experiences of the services provided by the county’s main provider of community and mental health NHS services via a new online tool.
Worcestershire Health and Care NHS Trust has just developed its Patient Experience webpage which encourages patients, service users, carers and families to share stories and experiences of the services they or their family members have used.
The trust is keen to hear more patients’ views as a means of ensuring services provided are good quality, well valued and are meeting the aspirations and expectations of the people and communities they are set up to serve.
The trust is responsible for the vast majority of community and mental health services and it runs the county’s five community hospitals. Other services includes community and district nurses, health visitors, podiatry and occupational therapy and it also runs inpatient facilities for those people who have more severe mental health illnesses.
More information on the services the Trust provides is available online at www.hacw.nhs.uk.
Naomi Seers, the trust’s Patient Experience lead, said: “As well as the website there will be paper forms on our wards and in our outpatient areas. We really hope it will provide a quick and easy way for people to tell us what we got right or where we need to make improvements.”
Visitors to the site will be able to view other people’s stories and experiences as well as upload their own. There is also a section where the trust will provide feedback to those ideas put forward. To log on, visit www.hacw.nhs.uk/patientexperience.
Formal compliments and complaints should still be directed to the trust’s Patient Liaison service on 01905 681517 or via email to Pals@hacw.nhs.uk.
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