FREEVIEW customers have been offered help, with new signal upgrades causing problems to some customers.

New fourth generation mobile services, known as 4G, have been switched on in Evesham, giving people faster access to the internet on smartphones and tablets.

However, there is a small chance that some 4G mobile signals transmitted at 800 MHz will cause interference to Freeview, which is TV received via an aerial.

Signs of interference are loss of sound, pictures going blurry, freezing or the TV screen going blank or showing a ‘No Signal’ message.

Set-up under government direction, a company called at800 offers free support to households that rely on Freeview for their TV to resolve 4G related interference problems so that viewers in Evesham can keep enjoying their favourite programmes.

Ben Roome, CEO of at800, said: “We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.

“If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge.

Cable and satellite TV, like Sky or Virgin, won’t be affected.

at800 also offers extra support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits: personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.

For more information, visit www.at800.tv