NEIGHBOURS of a pensioner say he was left outside his home with his bags dumped on the bins by non-emergency hospital transport staff.

Trevor Bayliss, 76, was discharged from Worcestershire Royal Hospital on September 3 and was escorted home by a non-emergency transport vehicle.

Neighbours claim the service staff, who are contracted by the Trust, did not escort Mr Bayliss indoors after he had his stomach drained and neighbours say they found his bags dumped on top of the bins outside his flat in Hawkshead Court.

His neighbour, Jeanette Moore, said she woke up to someone banging on her door shortly after 10pm.

She said: "I was in bed, so I didn't answer it the first time - but the third time they knocked I went down. It was another neighbour, who had taken Trevor in after he was left outside. He said Trevor was in a confused state so I went around as I had his spare key."

Mrs Moore went to collect Mr Bayliss to take him home when she discovered the bags.

She said: "He was clearly vulnerable and not at all well, I thought it was totally wrong for them to dump a man that was clearly unable to look after himself.

"I've made a complaint on the NHS website, I'm just completely shocked at the way he was treated."

The Trust said they aren't able to comment on individual patient cases.

Matthew Hopkins, Chief Executive of Worcestershire Acute Hospitals NHS Trust, said: "We aren’t able to comment on an individual patient’s cases but we always strive to ensure that all our patients are treated with the utmost care and compassion and can go home in a safe and timely way.

"If any patient is concerned about their treatment we encourage them to get in touch with our Patient Advice and Liaison Service, so we can thoroughly investigate and give them a full response."

Non-emergency Patient Transport (NEPT) is NHS funded transport for people to use to travel to and from outpatient appointments, between locations of healthcare (when being transferred to another hospital for example) and to go home after being discharged from an in-patient spell.

The service is only available to those with a clinical need - such as; people whose condition means they need additional medical support during their journey, people who find it difficult to walk or parents or guardians of children who are being transported.