A bus service is marking record journey numbers as it celebrates five years on the road.
Worcestershire on Demand, an on-demand bus service that began as a pilot scheme in Bromsgrove in 2021, has now expanded to cover much of the county.
It has logged more than 211,000 passenger trips since launch and serves as a key travel option for residents in areas where traditional public transport is scarce.
The service completed more than 80,000 journeys in the past year alone.
Tom Wells, cabinet member for highways and transport at Worcestershire County Council, said: “Reaching five years of Worcestershire on Demand is a fantastic milestone and an opportunity to celebrate the positive difference the service has made to people’s lives.
"What began as a pilot has developed into a trusted and well-used transport option for communities across Worcestershire.
“Completing 80,000 journeys in the last year alone shows just how far the service has come and how valuable it is to residents.
"We’re incredibly proud to celebrate this anniversary and look forward to continuing to help residents and visitors alike travel around Worcestershire with confidence and ease.”
The service helps people reach employment, education, healthcare, and essential services.
Its app, which has been downloaded nearly 24,000 times, allows passengers to book journeys, travel within specific zones, and even reach certain points of interest outside those zones.
The app also provides real-time vehicle tracking to help users know when their bus will arrive.
Passenger feedback has been overwhelmingly positive, with an average rating of 4.8 out of 5.
This reflects the service’s focus on reliability and convenience.
Information about the Worcestershire on Demand service—including travel zones and a step-by-step video guide on how to book a journey—is available on the council’s website.
Help is also available at local libraries for those who need support downloading or using the app.
Worcestershire on Demand continues to grow, reinforcing its role as a vital part of the county’s modern transport network.
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