Reading your article on the closure of the Bromsgrove Post Office, I can only conclude Roger Gale of the Post Office has never been to a W H Smith PO in Worcester - it is hopeless.

It’s a good job they are having seats in Bromsgrove as last time I went to Worcester W H Smith I had a 45 minute wait. It is sad that having had such an adverse reaction from the public they continue with this closure. Still, customer satisfaction is not an issue because Mr Gale says everyone is satisfied. He must have a cloudy crystal ball.

Paul Chandler