Staff at Bromsgrove housing trust celebrate excellent results in customer survey (From Bromsgrove Advertiser)
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Staff at Bromsgrove housing trust celebrate excellent results in customer survey
8:30am Tuesday 22nd April 2014 in Local
STAFF at Bromsgrove's largest provider of affordable housing is celebrating after receiving excellent feedback from its customers in a recent survey.
In Bromsgrove District Housing Trust's (BDHT) latest satisfactory survey 92 per cent of tenants said they were satisfied with the overall service being provided.
The annual survey is sent to all tenants with the aim of gathering as much feedback as possible in order for the not for profit company to continually improve its services.
The score is the highest level scored since BDHT was formed 10 years ago.
Mike Brown, BDHT's chief executive, said: “As the largest provider of affordable housing in the Bromsgrove district we are an essential and important part of people’s lives and their community, and our services impact them on a daily basis.
"Therefore it’s essential that we assess these services on an ongoing basis and proactively seek feedback in order to make any necessary improvements.
“We really appreciate so many people responding to the survey and we are delighted that their satisfaction is at an all-time high, but we still want better. We will always strive to achieve 100 per cent.”
The survey also revealed 89 per cent of tenants were satisfied with the repairs and maintenance service provided, 86 per cent were satisfied with their neighbourhood and 84 per cent say the rent they pay is good value for the service received. For more information visit www.bdht.co.uk.
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